How To Prepare Your Car for a Tow: What To Do Before the Truck Arrives in Durham, NC

You've called a tow truck and you're waiting. Those 20 to 40 minutes are the perfect time to get ready, and a little preparation makes the job faster, safer, and less stressful. Here's what to do before the driver pulls up.

1. Make Sure You're Safe First

Before anything else, turn on your hazard lights and get to a safe position. On a highway, that usually means staying buckled in your car, or standing well behind a guardrail if you need to be out of it. Never stand between your car and traffic. If you're on a quiet street or in a parking lot, you have more flexibility, but keep your distance from moving vehicles.

2. Gather Your Valuables and Essentials

Your car may sit at a shop or lot for a day or more, so take what you need now.

• Phone, wallet, and house keys
• Medication, glasses, and anything you'll need today
• Laptops, bags, and electronics
• Child car seats if you're riding along or need them
• Parking passes, toll tags, and garage remotes
• Registration and insurance papers from the glove box

3. Have Your Keys and Information Ready

The driver will usually need the car key or fob to put the vehicle in neutral and steer it onto the flatbed. If you've lost the key, tell the dispatcher when you call so the driver can bring the right equipment. Also have your ID, the vehicle's make, model, and color, and the address of where you want it towed.

4. Take Photos of Your Vehicle

Walk around the car and take a few quick photos from each side, plus the dashboard (including mileage and any warning lights). It takes a minute and gives you a clear record of the car's condition before the tow, which can be helpful for insurance or if there's ever a question later.

5. Know Where You Want the Car Taken

Decide on your destination before the truck arrives: a repair shop, dealership, or your home. If it's after hours and the shop is closed, ask the driver about your options, such as dropping at your home or a secure lot. Have the address ready so there's no delay.

6. Tell the Driver About Anything Unusual

• All-wheel drive, 4x4, or electric vehicle (these should go on a flatbed)
• A lowered or modified car with little ground clearance
• A transmission that won't shift out of park, or a locked steering wheel
• Flat tires or damaged wheels
• Accident damage or fluid leaks
• Aftermarket parts, like a body kit or low bumper

Telling the dispatcher this when you call lets them send the right truck the first time. It prevents a second trip and avoids damage to your car.

7. Confirm the Price and Paperwork

A professional towing company gives you an upfront quote before the job starts. Confirm the price, the destination, and how you'll pay. Keep your receipt. If anything doesn't match what you were told on the phone, ask before the car is loaded.

What the Driver Will Do When They Arrive

The driver will check the situation, confirm the destination and price, and position the flatbed. They'll secure your vehicle with straps and chains at the proper points, and check that everything is stable before moving. You can usually ride along in the truck cab to the destination; just ask when you call.

Frequently Asked Questions

Can I leave belongings in the car during a tow?

It's best to take valuables, medications, and anything personal. Your car may sit unattended for a while, and removing items protects them from loss or damage.

Do I need to be there when the tow truck arrives?

Usually yes. The driver typically needs to confirm details, get a signature, and receive the key. If you can't be there, arrange for a trusted person to meet the driver and let the dispatcher know in advance.

Can I ride in the tow truck?

In most cases, yes, subject to seating and company policy. Ask when you call so the driver knows to expect a passenger.

What if my car is in neutral gear or won't shift?

Let the dispatcher know. A flatbed with a winch can load a car that won't roll, and the driver can use dollies or skates if needed.